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Frequently Asked Questions

Everything you need to know about The Player Voice — how it works, what we do with your feedback, and how we protect your privacy.

For Players

What does it cost to join?

Nothing. The Player Voice is completely free for every tennis player. No credit card, no trial period, no hidden tiers.

How do I get started?

Click the sign-up button, enter your email, and confirm your address. That's it. Your first survey invitation arrives before the next research wave.

How often will I receive surveys?

Twice a year. Once in August for our annual research wave, and once in February for our mid-season pulse. Each survey takes 10 to 12 minutes. Participation is always optional — your membership is never affected if you skip a wave.

What is a Founding Member?

The first 500 players to join receive permanent Founding Member status — recognized in every report and publication we produce. Once 500 members are reached, the designation closes permanently.

How does my voice actually reach clubs and brands?

Your responses combine with those of hundreds of other players and become benchmarked national research. We take those findings directly into meetings with club owners, directors, and brand decision-makers — and we don't just drop a report. We advise them on what to do about what the data reveals. One player's opinion is easy to set aside. A hundred players independently saying the same thing, delivered by an advisor in the room, is not.

What do Founding Members receive?

Founding Members receive a curated findings report after each research wave — a summary of what the collective research revealed and what impact it's having across the industry. You'll see what your voice produced before anything is released publicly.

How will you protect my privacy?

Your personal information is stored securely and never sold. All survey responses are aggregated and anonymized before any reporting. No individual player is ever identified in our research.

Will you share my contact information?

Never. Your email address belongs to you. We will not share, sell, or rent it to clubs, brands, or any third party. Ever.

Can I cancel my membership?

Yes, anytime. Every email includes an unsubscribe link. If you're a Founding Member and you choose to leave, your status cannot be reclaimed — but that's your choice to make, no questions asked.

For Clubs & Organizations

How do we access The Player Voice research?

Our annual State of the Tennis Player report is available to clubs and organizations that partner with us. Contact us through the Clubs page to discuss access options.

What does the research cover?

Player sentiment, retention drivers, programming preferences, pricing sensitivity, satisfaction with instruction, facility experience, and what would make players more likely to recommend their club. We cover the full player relationship.

Is the research independent?

Yes, deliberately. The Player Voice is not affiliated with any club, federation, brand, or governing body. Our only obligation is to the accuracy of what players actually think. That independence is what makes the research credible.

What advisory services do you offer clubs?

From a focused listening study — where we survey your players specifically and benchmark the results — to a full advisory engagement where we present findings to your leadership and help you build a response plan. Reach out through the Clubs page to start the conversation.

For Teaching Pros & Coaches

How do I join as a pro?

The same way players join — click sign up and create your account. During registration, indicate that you're a teaching pro or coach. We'll note your status and include you in pro-specific research when it launches.

What's in it for me?

Three things: visibility to the player community as we grow, access to research findings about what players want from instruction, and the ability to shape the pro survey before it launches. Early participants get the most influence over what we ask.

When does the Pro Survey launch?

It's in development. Join now and we'll notify you when the pro research wave opens. Your registration also locks in your place among the first cohort of pros in the network.

Still have questions?

Email us at [email protected]. We read every message and respond within one business day.

The Player Voice

Join The Player Voice, where your insights shape the future of the sport. We’re building a movement to ensure that tennis grows by putting player feedback at the center of the industry.

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